FREQUENTLY ASKED QUESTIONS
Do I need to flip my mattress?
No. You never have to flip any lovejoy product.
When can I sleep on my new mattress?
Tonight! It can take up to 24 hrs. for your mattress to fully evolve back to normal size as this product was compressed for shipping purposes.
Can I purchase this product through Amazon, CL, or Ebay?
Unfortunately No. At this time we do not offer any Lovejoy products online through third parties. If you buy a Lovejoy product anywhere online other than the Lovejoy website you will not have any warranty expressed or implied.
What does the warranty cover?
This limited warranty covers workmanship, manufacturer's defects, and materials. Sorry, there is no comfort guarantee expressed or implied
What kind of Box spring should I Use?
Your mattress must be supported by a firm flat foundation, such as a foundation, semi-flex boxspring, platform bed with adequate slats, or the floor. If your current box has any dips, sags, or soft spots it is time for a replacement
Can the mattress cover be cleaned?
Some Lovejoy products feature a removable cover which can be dry cleaned. We do not recommend using an at home washing machine, as our quilted foams can become dislodged
Should I use a mattress protector?
Yes, we highly recommend the use of a waterproof mattress protector. This will insure that the foam stays dry and does not develop mold or mildew from excess moisture. Care should also be taken to avoid spills or liquid on the mattress, as the foam is very absorbant
How often should I rotate my mattress?
To promote longevity and even wearing, your mattress should be rotated every 30 days or one month
What if I do not like my new mattress?
Products purchased directly from Lovejoysleepproducts.com or products purchased through any independent retailer are not eligible for RETURN. All sales are final, and no refunds are available. all individual purchase policies apply only to the retailer where the original sale is made.